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Bespoke Behaviours offers Cosy Classes Membership to invited individuals only. Please accept these terms of agreement to continue with your membership:

• Membership fees will be collected automatically from your payment card on 1st of every month.

• If you join part way through a month, you will pay for the interim sessions and then be charged from the 1st of the next month as normal.

• The membership will continue until either the Member or Bespoke Behaviours ends it.

• The membership cannot be transferred to anyone else.

• Standard monthly membership fees will be £59 per month.

• You will receive a weekly 45-minute session with a trainer, at your allocated group time.

• Maximum of 4 dogs per group.

• Membership covers one dog and one handler. If you have multiple dogs, please choose one to work with during the membership session. If you would like to work with additional dogs, you will be required to pay for additional places and will need to either provide a separate handler for each or book a separate class for each dog.

• Should your regular trainer be unavailable, another trainer will take the session. In the very unlikely circumstance that no trainer is available, you will be refunded for that session.

• Membership fees retain your place in the class, regardless of frequency attendance – if you have paid, this remains your place.

• Partial monthly fees are refunded for sessions where your class falls on a Bank Holiday and during the Christmas-New Year period where a two-week break will be in place.

• Refunds are not available for weeks when you miss your session or are away. Your place is still being held, regardless of attendance.

• In the case of 5 week months, you will gain from an extra session without charge.

• Membership can be cancelled at any time with a minimum of 2 weeks notice. Unused sessions will be refunded.

• Any questions about the content of the classes (eg guidance on how to do an exercise), or notifications that you cannot attend a week, should be sent directly to your trainer - you will be given their email address.

• If a Member requires specific additional support, an online 1:1 will be offered at a fee.

• Any queries or concerns about anything else to do with your membership should be sent to zoe@bespokebehaviours.com

• Training activities are designed to be accessible, inclusive and / or adaptable for all members and dog breeds.

• Full training insurance is held, your trainer is qualified and no liability is accepted for damage or injury caused by not following the activities correctly.

• Please be respectful of others within your Membership group, everyone has had different experiences, situations and beliefs.

• In the event of a concern or complaint about a member or trainer or their conduct, Bespoke Behaviours will speak with that individual, raise the concern and discuss resolution options.

• Bespoke Behaviours reserve the right to end membership, without notice, for members causing offence or upset to others or using aversive training methods with their dog. In this case, no refund will be given.

• Membership is a safe-space and all members should be treated with kindness and understanding to create an atmosphere where people feel comfortable to be open and honest without judgement.

• All membership activities and guidance are delivered through force-free, positive and gentle training methods.

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